YouTube TV has sent out emails informing customers who experienced an outage during Wednesday's World Cup semifinal that they'll receive a free week of service. It's not clear if every YouTube TV customer is getting the credit, or just those who were watching the game. (I didn't try YouTube TV until late in the second half, and I've yet to get one of these emails.)
In any event, here's what's been sent:
We're really sorry for the recent YouTube TV outage during the FIFA World Cup™️ Semifinal. We love our TV as much as you do, and our goal is to make sure that you can access your favorite TV — whenever and however you want.
Any recordings of the full game or anything else you were recording should now be available uninterrupted in the Library tab. If you are still experiencing issues, please let us know via email, phone, live chat, or @TeamYouTube on Twitter.
To help make this right, we'd like to give you a week of free service. You'll receive another email soon confirming your account has been credited.
Thanks for sticking with us.
It's a nice gesture, to be sure. But better would be for the world's largest streaming video company to not have its streaming video go down down in the middle of the world's largest sporting event.
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